Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the online store?

We combine multiple items in one parcel so that you can save on shipping costs., yes we do not ask for any handling fees when you combine your shipments. The combining period is for 10 days and will start from the time that you place your first purchase into your shopping cart.

For Shipping Please Provide Us With Complete And Accurate / Valid Mailing Address And Contact Number(Land Line / Mobile). Please Avoid P.O BOX Address.

The shipments shall be made using DHL EXPRESS and the countries are divided into three categories.

Countries Courier Costs Transit Tracking
500 Gram Additional 500 Gram
Worldwide DHL 25 USD 10 USD 8-12 Days Yes
Worldwide Pakistan Post 15 USD 5 USD 30-40 Days Yes

We Pride Ourselves In Our Packing. Please Rest Assured That The Treasures That You Get From Us Will Be Handled With Utmost Care And Packed Professionally To Ensure That You Receive It In Pristine Condition.

Which payment methods are accepted in the Online Shop?

We accept only PayPal payments.You can combine your item(s) in one single parcel to save shipping cost (22USD for half kg parcel, 28usd for 1st KG & 10USD for each additional kg). We offer you a 15-Days combining period. Feel free to take advantage on combine shipment. The combining period will start from the time that you place your first purchase into your shopping cart, a handling fees of USD 0.00 will be charged for each item.

How long will delivery take?
1 : Dhl Express 10 to 12 working days
2 : Pakistan Post 30 to 40 working days
MONEY BACK GUARANTEED

Get the item you ordered or get your money back with the yourgemshouse Money Back Guarantee.Covers your purchase price and original shipping

What exactly happens after ordering?

Once the Order is placed, Customer will receive a confirmation Call. At this point, you may reconfirm, modify or cancel your order.
After your reconfirmation, your order will be dispatched and will normally take 1 – 3 Working Days.
As a matter of policy, you must pay the Courier agent prior to receiving and opening the sealed package containing your order.
If you have any concerns or comments upon receipt of your order, please contact us immediately, we may ensure your satisfaction.

SATISFIED GUARANTEED

We will be happy to refund you the cost of item if you are not satisfied with your purchase as long as we are notified within 14 days of receipt of shipment. Please note that the shipment costs associated are not refundable.

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Call or message

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FOR QUERIES

please mail us. We will see to it that your concern is addressed in a timely manner. Please allow 24 hours for response on workdays. All mails received by us over weekends will be answered first thing on Monday morning. Please keep in mind!

GLOBAL TIME DIFFERENCES!

Sesam Street 323b, 4010, Norway

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST